Batmobile Exclusive! UPDATE! Page 2

[haydenstorm]

I paid with a CC and still got a cancellation notice. What I see is some are not getting the email and ordered after others so really who knows how this is being handled. All I can say is I wanted to also buy the shogun robot batman from them but now they can keep it. Unlike what some assume just because its Funko doesn't mean you can treat me like sh*t and I will come back.

So your credit card shows a charge from TT and you still received a cancellation? I'm sure you'll get refunded but I'm just trying to understand this, because they claimed that the charge wouldn't go through until the order was processed.

They claimed a lot of things that were b.s.

[Battastic]

Sorry for any confusion but here is where my order stands:
* My order on TT is showing as Payment Received / Order Created
* My credit card is showing the transaction as completed on the card's website and confirmed by phone
* I have NOT received a cancelation email

[MyLittleFunkos]

Sorry for any confusion but here is where my order stands:
* My order on TT is showing as Payment Received / Order Created
* My credit card is showing the transaction as completed on the card's website and confirmed by phone
* I have NOT received a cancelation email

That's where I'm at, too. Fingers crossed!

[vegasbaby98]

Sorry for any confusion but here is where my order stands:
* My order on TT is showing as Payment Received / Order Created
* My credit card is showing the transaction as completed on the card's website and confirmed by phone
* I have NOT received a cancelation email

That's where I'm at, too. Fingers crossed!

What time did both of you place your orders, Battastic and MyLittleFunkos? Just curious to see how fair TT is being with everyone. And if it truly was a case of overselling vs. site crashing...

[JokersWild]

I ordered mine at 3:10, had mine cancelled...such garbage. Their "online" mailing address is literally 5 minutes from my house, who wants to go on a roadtrip?lol

[vegasbaby98]

I ordered mine at 3:10, had mine cancelled...such garbage. Their "online" mailing address is literally 5 minutes from my house, who wants to go on a roadtrip?lol

If only I lived closer...

[0xTurtle]

I ordered mine (from the confirmation email) at 3:07 and was also cancelled... just more curious at this point as to how close I may have been to getting in the door.

[dmartin]

I have a hunch we will all be getting cancellation emails

[Chemo_Nchicago]

since we have so much misinformation out there I'll add a little more. I was told yesterday if you went to the store you could have pre-ordered them there. Maybe that is why they "over sold"

[Battastic]

Sorry for any confusion but here is where my order stands:
* My order on TT is showing as Payment Received / Order Created
* My credit card is showing the transaction as completed on the card's website and confirmed by phone
* I have NOT received a cancelation email

That's where I'm at, too. Fingers crossed!

What time did both of you place your orders, Battastic and MyLittleFunkos? Just curious to see how fair TT is being with everyone. And if it truly was a case of overselling vs. site crashing...

I ordered mine at around 3:40pm

[MrPunch000]

My order is 4238 and I did get the cancellation email too

Toytokyo shows order as "payment received" (not cancelled?!)
paypal shows order as "pending"

[haydenstorm]

Mine was 3:16 doesn't seem to be any rhyme or reason to order times

[edorice]

I haven't received a cancellation yet. I ordered at 12:11 west coast time.
PayPal is still showing pending. I was order #4071

[Chemo_Nchicago]

this is the deadest horse I ever rode! So I called TT website customer ( yet again) only to be told call the store. So Im like What the front door! I tell the rep your website clearly states the stores does not have any information about website orders. His answer is those are the instructions I currently have. So I wait for 1pm EST call the store and some guy answers. He tells me he needs my name, tel# & order number and the website CS will get back to me. I tell him this makes no sense since they directed me to him. He gets all huffy and puffy and says I don't have to leave anything if I feel this is wasting time. Then someone takes the phone from him and explains what they want from me again which I tell them I have no problem giving them my info but, this just makes NO SENSE!!! So they claim I will be called within 2 hrs from website cs about my order. So call them guys they are open till 9 EST (212) 673-5424 BE NICE WHEN YOU CALL!

FYI my order number is lower than anyone has posted.

[Deadboy]

They should not be getting huffy and puffy with customers, unless the customer is screaming at them and calling them "things I shall not type on this forum", even then they should stay calm about it and politely hang up. So, yay be nice, but no one should be taking attitude from a business they are paying money to. Especially one who has a bunch of orders still "pending" for orders that may or may not be canceled, leaving some people without their money for a moment....along with wasting a ton of their time.

End rant here.

[haydenstorm]

Hey chemo, they said on twitter for us to call customer support, I told them that's who telling us to call the store

[haydenstorm]

Oh and all the people who got cancelled get a coupon. Lol

[G_O_Rilla]

What kind of coupon?

[haydenstorm]

They didn't say , prob 10 percent off or something

[JokersWild]

Oh and all the people who got cancelled get a coupon. Lol

YAY!!! A Coupon!!! Just what we want, to have to deal with this company again. My order # was 4081 and I was cancelled.

[MyLittleFunkos]

Toy Tokyo ‏@Toy_Tokyo
"If your Batmobile order was cancelled, you would have received an email by now. If you didn't, your order is being processed."

[Kaljor]

I received the cancellation email, and my order number was #4001.

[Battastic]

Toy Tokyo ‏@Toy_Tokyo
"If your Batmobile order was cancelled, you would have received an email by now. If you didn't, your order is being processed."

WAIT...WHAT?!?!?!?!

[haydenstorm]

Toy Tokyo ‏@Toy_Tokyo
"If your Batmobile order was cancelled, you would have received an email by now. If you didn't, your order is being processed."

Grain of salt

[MyLittleFunkos]

My wife just sent me that (she has a twitter account, so I made her follow TT).

[edorice]

Everybody isn't on Twitter. Geesh!

[Scotty]

Twitter - NOT IN

[vegasbaby98]

So based on those of you that are willing to share what time your order was placed, TT is honoring orders for who they feel like honoring. It is not based on time of order nor order number. As you can see from this thread, orders are being cancelled that were placed before orders that are being honored and even orders placed before 5:00. That is ironic.

Have any of you ever dealt with any other company that does business that way? I know I haven't. Most companies do orders in the order in which they were placed, especially on items that are exclusive, limited edition pieces.

All I can say is, if you got one, count yourself as VERY VERY lucky...

[dmartin]

im still expecting that email...

[haydenstorm]

I was one of the first ones told I wasn't getting it and was getting a refund. Still don't have an email or a refund. Poor chemos getting the run around, one minute they say he's ok , then its not, then he is, then he's not again.

[battymatt]

No no everyone we need to trust their last tweet.... cuz that worked out SO well for all of us yesterday

[Chemo_Nchicago]

so Toy Tokyo removed my order from my account. That makes it final they chose to F me out of a batmobile. yea that coupon is so gonna help Maybe its a coupon for lube but i must say its kinda too late for that

[edorice]

So based on those of you that are willing to share what time your order was placed, TT is honoring orders for who they feel like honoring. It is not based on time of order nor order number. As you can see from this thread, orders are being cancelled that were placed before orders that are being honored and even orders placed before 5:00. That is ironic.
..

Right, but remember that in the middle of this clusterf... we need to just suck it up. That we shouldn't expect better from a company that has been in business so long. That we should expect in 2013 that their server should handle the traffic. It's only Pop related. It's only Batman related. It's only an exclusive. WHAT THE HELL ARE WE THINKING TO EXPECT A GOOD OUTCOME? If it were a Clockwork Orange Wobbler from a few years ago I wonder who would be p*ssed about this.

[battymatt]

So based on those of you that are willing to share what time your order was placed, TT is honoring orders for who they feel like honoring. It is not based on time of order nor order number. As you can see from this thread, orders are being cancelled that were placed before orders that are being honored and even orders placed before 5:00. That is ironic.
..

Right, but remember that in the middle of this clusterf... we need to just suck it up. That we shouldn't expect better from a company that has been in business so long. That we should expect in 2013 that their server should handle the traffic. It's only Pop related. It's only Batman related. It's only an exclusive. WHAT THE HELL ARE WE THINKING TO EXPECT A GOOD OUTCOME? If it were a Clockwork Orange Wobbler from a few years ago I wonder who would be p*ssed about this.

Stanley Kubrick?

[Eloy]

They just posted this on twitter from their blog

"Funko Pop Blue Batmobile Snafu

BY JUSTIN
| 10/16/2013 - 14:38
Unfortunately, our website could not keep up with the high volume of shoppers during our Funko Batmobile release yesterday. Due to a system error and the high volume of traffic, our site crashed during the release time. We are really unhappy that our site allowed the product to oversell and are working to make sure our site is ready for the next product release of this caliber.

We empathize with how frustrating this must be so please accept our apologies. Use this special promotional code "FUNKO15" for 15% OFF store wide for the next 24 hours (ending Thursday at midnight). We know a coupon code is a pale comparisson for this exclusive figure set, but want you to know that we are takinge this problem very seriously and doing our best to correct it.

Thank you,

Toy Tokyo"

[HobieWanKenobi]

A 24 hour coupon. That's laughable.

[haydenstorm]

I'm not posting anything on here but if anyone would like their story heard please pm me and I will try my best to make sure it sees print

[MrPunch000]

I'm speechless

[cliffd64]

Sorry that you all are having a frustrating time... I feel for you!

[MrPunch000]

So the "we will NOT honor any order before 5:00" tweet was really more of a "we will honor a few random orders before 5:00 but it will be our choice and you cannot do anything about it"