Wow. So I have an interesting Hot Topic story now. The Supernatural minis are the first minis I've bought from the Hot Topic website since I figured they would be hard to get in stores. When they went live I bought 16 and used one of my 15% off rewards. Everything seemed fine, but when my paypal payment processed the 15% discount was gone. So I emailed them. Didn't get a response, so I called in. The guy on the phone said he was handling it and was refunding the difference in payment. I haven't seen a refund processed and I just got an email from Customer Service saying this:
"I apologize for the inconvenience. Hot Topic reserves the right to restrict, limit, cancel or alter orders and the terms of purchase and return applicable to Bulk Purchasers. The term "Bulk Purchaser" shall mean and include Purchasers for resale and Purchasers of greater than five (5) items of the same sku of Merchandise.
Bulk Purchasers who engage in the purchase of selling and reselling Hot Topic merchandise may not use any trademark, copyright or copyrighted materials, models or other intellectual property of Hot Topic without first obtaining written permission to do so. This means that Bulk Purchasers may not use Hot Topic’s company name, trademarks or copyrights in a manner that implies a sponsorship or endorsement by Hot Topic, or hold themselves out as an affiliate of Hot Topic or any of its brands.
Bulk Purchasers may not return any Merchandise unless such Merchandise was defective when sold and was purchased at regular price. All sales of discounted Merchandise to Bulk Purchasers are final. Customers of Bulk Purchasers may not return Merchandise to Hot Topic.
Bulk Purchasers will not be entitled to the benefit of free shipping or discounted shipping options.
A shipping surcharge for bulk purchasers may be applied for at home or in store delivery.
I took a look into your order and show we did not charge you for shipping therefore an additonal discount will not be applied to this order. "
So now I am a bulk purchaser for wanting a set of the mystery minis. Wish they had told me that before I made the purchase.
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I have the anger.
